About Our Service
Our Role: We're a specialist administrative and drafting service — not a firm of solicitors, barristers, accountants, or financial advisers — and our staff do not act as your legal representatives.
Scope of Support: We provide drafting, guidance, and templates for administrative, educational, and non-court dispute resolution purposes. If you'd like advice on the legal fairness, financial suitability, or long-term implications of your agreement, we recommend speaking with an independent, qualified solicitor.
Working from Your Information: We prepare your documentation based on the figures and information you provide us directly. As with any drafting service, we don't verify, audit, or investigate your disclosures — full and frank disclosure to the court and to each other remains your responsibility.
Court Fees: Our fees cover drafting and dispute resolution support. Court application and filing fees payable to HM Courts & Tribunals Service (HMCTS) are separate and remain the client's responsibility, unless expressly stated otherwise in a bespoke package.
1. About Us & Regulatory Status
These Terms and Conditions apply to all services provided by Simply Resolve Ltd (trading as Consent Orders by Simply Resolve). We provide non-court dispute resolution support, consent order drafting assistance, and administrative guidance to separating couples across England and Wales, as a specialist administrative service rather than a firm of solicitors. We are not regulated by the Solicitors Regulation Authority (SRA) or any other professional legal governing body, and we recommend independent legal advice for anyone wanting a solicitor's assessment of their agreement.
Nature of Guidance & Court Benchmarks: Any explanations provided regarding Family Court principles or benchmarks — such as initial 50/50 asset considerations or the prioritisation of children's welfare under the Matrimonial Causes Act 1973 — are provided strictly as general, factual information for context. We do not evaluate, judge, or advise on the financial fairness or legal wisdom of your agreed split for your specific individual circumstances.
2. Our Services, Scope & Fixed Pricing
We provide services on a fixed-fee basis:
- Case Review Sessions — joint (£225) or individual (£150 per person)
- Agreement Reached package — consent order drafting and court submission guidance (£995)
- Partial Agreement package — resolution support and consent order (£1,795)
- Not Yet Agreed package — full end-to-end support and consent order (£2,995)
- Flex-Negotiation Safety Net bolt-on — £300 per 1-hour joint resolution meeting, available where a client requires further negotiation time after a package has concluded or partway through an ongoing matter
- Bespoke Agreement Reached (£1,995), Bespoke Partial Agreement (£2,995) and Executive Full Resolution (£3,500–£5,995, exceptionally complex matters may exceed this range) packages for business owners and complex asset portfolios — all fixed fees confirmed following a mandatory Asset Case Review
All packages include D81 preparation and court submission guidance. Pension sharing order drafting is included where required. All terms regarding disclosure, non-audit of figures, refund policies, and limitation of liability apply equally to standard, Bespoke, and Executive packages. Once included negotiation hours for a package are exhausted, additional sessions require purchasing our Flex-Negotiation bolt-on at £300/hour in advance. Unused negotiation hours are non-refundable and non-transferable. We do not provide corporate valuation, tax structuring, or accountancy advice.
3. Case Review, Suitability & Safeguarding
Every matter begins with a Case Review Session to evaluate your circumstances, conduct suitability checks, and recommend a path forward. We reserve the right to decline or immediately terminate services without a refund if:
- We suspect or identify domestic abuse, coercive control, or harassment between the parties;
- Either party acts aggressively, dishonestly, or abusively towards our staff;
- Either party refuses to engage in full and frank financial disclosure or attempts to mislead the court.
4. Fees, Payment Terms & Delivery Timescale
Payment: All fees are payable in full and in cleared funds in advance of any work, drafting, or sessions commencing. For split payments, both payments must clear before work starts. Case Review fees are non-refundable once completed. Where work on a package has commenced — including access to the client portal — refunds will not be given for work already completed. Custom drafting completed is non-refundable.
Turnaround Times: Quoted delivery windows or turnaround estimates are reasonable estimates only and are not guaranteed. Turnaround times vary based on caseload, complexity, and promptness of client communication. We accept no liability for court deadlines missed or external delays.
5. Financial Disclosure & Disclosure Methods
Client Responsibility for Accuracy: We draft documentation — including the Form D81 (Statement of Information) — based solely and strictly on the financial figures provided directly by you. We do not audit, verify, investigate, or cross-examine any figures, statements, or documentation provided.
Form E, NCDR Statements & Direct Summaries: You acknowledge that financial disclosure may be conducted through various means — including a formal Form E, an NCDR/Mediation Open Statement of Financial Information (OSFI), or summary figures supplied directly by you where an agreement has already been reached.
Waiver of Formal Investigation: Completing a formal Form E or full NCDR disclosure process is not mandatory for an agreed Consent Order unless required by the parties or ordered by the court. If you choose to supply summary figures directly for the D81 without undertaking formal disclosure procedures, you do so voluntarily.
Exclusion of Liability: We accept no liability or responsibility for ensuring that formal financial disclosure was exchanged prior to instruction, nor for any omissions, inaccuracies, or distortions in the financial figures provided to us. Full and frank disclosure to each other and to the Family Court remains your sole legal obligation.
6. UK GDPR, Confidentiality & Data Retention
Data Controller Status: Simply Resolve Ltd processes personal data in accordance with UK GDPR and the Data Protection Act 2018 under ICO Registration Number ZC204078.
Data Retention: We retain client records for up to 6 years from the conclusion of our services, in line with statutory limitation periods for contract-related claims and our obligations to retain financial records for HMRC purposes. Not all records are retained for the full period — some are deleted sooner where there is no ongoing need to keep them. Records are securely deleted or anonymised once the applicable retention period has ended.
Joint Disclosure Consent: By using our services, you explicitly consent to Simply Resolve Ltd sharing all personal, financial, and material information provided by you with the other participating party for the sole purpose of facilitating dispute resolution and preparing court documentation.
Confidentiality: Individual Case Review Sessions remain strictly confidential between the client and Simply Resolve Ltd. Joint session disclosures will be made available to both parties. We will not share your personal information with third parties except as required to provide our services or comply with legal obligations.
7. Intellectual Property Rights (IPR)
All documentation, guidance notes, software tools, templates, and drafted materials produced by Simply Resolve Ltd remain our exclusive intellectual property. You are granted a personal, non-exclusive, non-transferable licence to use these documents solely for your personal family court proceedings.
8. Statutory Consumer Rights & Cancellation (14-Day Cooling-Off Period)
Under the UK Consumer Contracts Regulations, you have the right to cancel remote service contracts within 14 days. However, because our services involve immediate client portal access and session scheduling, by ticking to confirm and proceeding with checkout, you expressly request that we begin providing services immediately. You acknowledge that if services are fully performed within the 14-day statutory cooling-off period, you lose the right to cancel. For services partially performed prior to cancellation, a deduction proportionate to the work undertaken will apply. Custom drafting completed or completed case reviews are non-refundable.
9. Court Approval & HMCTS Responsibilities
A consent order is subject to final review and approval by a judge in the Family Court. We cannot guarantee court approval, specific judicial outcomes, or HMCTS processing speeds. Our obligation is limited to preparing documentation to standard court presentation requirements.
10. Limitation of Liability
To the maximum extent permitted by English law, our total aggregate liability to you in connection with any service shall not exceed the total fees paid by you for that specific service. We accept no liability for judicial decisions, court processing delays, or losses arising from incomplete or inaccurate information provided by you or your failure to seek independent legal advice.
11. Complaints, Governing Law & Severability
Complaints: Please write to support@consentorders.co.uk. We aim to acknowledge and resolve issues promptly.
Governing Law: Governed exclusively by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability: If any provision of these terms is deemed invalid or unenforceable by a court, the remaining terms shall continue in full force and effect.
Last updated: 2026. Simply Resolve Ltd. Registered in England and Wales.
